Privacy Policy

While using this website, you may choose to provide personal information such as your name, phone number and email address. During your membership, we will have access to personal information about you, such as information about your health, phone, email, DOB, address, bank account and credit card authorisations. We will only use, disclose or deal with your information in line with our privacy policy. This Privacy Policy applies to the services offered by Adaptive Arts Pty Ltd T/A Stargazer Pole Studio (ABN 17 631 901 481).

1. Statement of Commitment

Stargazer Pole Studio is committed to protecting your privacy and any personal information we collect. Stargazer Pole Studio complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information. Stargazer Pole Studio recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Stargazer Pole Studio will only collect and use personal information as set out below. For the purposes of this Privacy Policy personal information may mean some or all of the following: a member’s name, contact details, date of birth, emergency contact details, bank account and/or credit card details, student identification details, employment details, payment history and sensitive information.

2. Collecting personal information

Stargazer Pole Studio will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a member or prospective member. We collect personal information primarily to enable us to provide members with our services. Stargazer Pole Studio may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth). You don’t need to identify yourself when you deal with us (e.g. to find out more about membership packages) however in certain situations we will only deal with individuals who have identified themselves to us. Personal information will be requested with any purchase in order to provide the requested service or product, provide updated information, and advise of other Stargazer Pole Studio products, which may be of interest. You are not obligated to provide personal information however failure to do so may result in Stargazer Pole Studio being unable to provide services or products to you. Personal information is collected directly from members or potential future members when they personally sign up for an account via the GymMaster, Website account and/or submit an application by any other means, such as social media or phone call, to become a member of Stargazer Pole Studio.

3. Collecting Sensitive Information

For the purposes of this Privacy Policy sensitive information means the information a member has disclosed to us about their physical and mental health and well being. Sensitive information will only ever be used for providing services to members. Such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Stargazer Pole Studio, or any member of the public, or to lessen a serious threat to a person’s health or safety. For the purposes of this Privacy Policy sensitive information is a subset of personal information.

4. Use of tracking technologies

Stargazer Pole Studio uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview an HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. These tracking technologies allow Stargazer Pole Studio to monitor the Stargazer Pole Studio web site, and to record how many people are using the different parts of the site. It is possible to set the browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services provided by Stargazer Pole Studio’ website.

5. Using and disclosing your personal information

Personal Information will be used for the following primary purpose:

• To fulfil obligations under a member’s membership agreement and/or any other contract between him/her/they and Stargazer Pole Studio;

• To render services under a member’s membership agreement;

• To provide information about products, service and/or special offers to members;

• To obtain opinions or comments about products and/or services from members;

• To record statistical data for marketing analysis from members.

Stargazer Pole Studio may employ other companies or service providers to assist us in providing our services, including (but not limited to) marketing, market research, mail-house services, hosting and product development services, analysis of member lists and/ or consulting services. These third parties may have access to personal information that is needed to perform their specific function. They cannot use that information for other purposes. Stargazer Pole Studio recognises the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Stargazer Pole Studio, or any member of the public, or to lessen a serious threat to a person’s health or safety.

6. Contact by Stargazer Pole Studio

Stargazer Pole Studio does not send advertising information without obtaining prior consent. If an individual receives communications from Stargazer Pole Studio which they do not wish to receive, they may remove their name from the database by contacting Stargazer Pole Studio at admin@StargazerStudios.com.au.

7. Individual’s right of access

Individuals have the right to review, amend or delete personal and/or sensitive Information that may be recorded on the Stargazer Pole Studio database. Information may be reviewed, amended or deleted by emailing Stargazer Pole Studio at admin@StargazerStudios.com.au. A request may be made to delete personal and/or sensitive information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in Stargazer Pole Studio being unable to sell products directly and/or provide certain services including after sales services.

8. Storage and security of personal and/or sensitive information

Stargazer Pole Studio takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format, or in locked areas if in hardcopy format. Stargazer Pole Studio staff are obliged to respect the confidentiality of any personal and/or sensitive information held by Stargazer Pole Studio. Stargazer Pole Studio only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de- identify personal information we no longer need, wherever possible.

9. Stargazer Pole Studio and links to other websites

Stargazer Pole Studio provides links to web sites outside of the Stargazer Pole Studio site. These linked sites are not under the control of Stargazer Pole Studio, and Stargazer Pole Studio is not responsible for the conduct of companies linked to the Stargazer Pole Studio web site, nor for the performance or otherwise of any content and/or software contained in such external websites.

10. Problems, queries or complaints

For further information regarding this Privacy Policy or to make a complaint about the steps taken by Stargazer Pole Studio to protect your personal information or privacy, please contact Stargazer Pole Studio by emailing admin@StargazerStudios.com.au. We will investigate any complaints received in writing and do our best to resolve them as soon as possible. If you are not satisfied with the result of your complaint to us, you can refer your complaint to the: Office of the Australian Information Commissioner Phone 1300 363 992 Post GPO Box 5218 Sydney NSW 2001 Online Form: www.oaic.gov.au (Privacy Complaint Form). Stargazer Pole Studio reserves the right to review, amend, update and change this Privacy Policy from time to time to reflect its practices and obligations. Any changes will take effect when they are made or posted on our app.”